Cancellation, Return and Refund Policy

1. In Short

• All payments are non-refundable, except where a refund is required by law, or where you were charged twice or in error.
• Our services are digital, so they cannot be returned.
• You can cancel at any time to stop future billing.
• Duplicate or erroneous debits are returned to the original payment method within 5–7 working days of approval.

2. About This Policy

This policy applies to fees paid to Aarla Nextech LLP for Post Mantra products and services, including Agent Guru plans and Agent Jasmine projects, whether paid on postmantra.com or against an invoice. It explains how section 8 of our Terms & Conditions, “Prices, Fees & Payment”, applies to cancellations, returns and refunds, and should be read with the Terms.

3. How Billing Works

• Paid plans are billed in advance on a recurring basis, according to the plan you select.
• Agent Guru monthly plans run month to month.
• Agent Guru annual plans are a 12-month commitment, billed monthly.
• Agent Guru is priced per seat, per month, in US dollars, exclusive of applicable taxes, with a 200-seat minimum. Current prices are on our Pricing page.
• Agent Jasmine projects are quoted per project, in Indian rupees or US dollars, exclusive of applicable taxes. The fees for that work are set out in your quote.
• We may change prices with reasonable prior notice. Changes do not apply to billing periods already paid.

4. Cancelling a Plan or Project

Agent Guru monthly plans

Monthly plans run month to month, and you can cancel at any time to stop future billing. If you cancel before your next monthly billing date, you are not billed for the next month or any month after it. Cancelling also stops any automatic monthly charge you authorised at checkout. The month already paid is not refunded, in whole or in part.

Agent Guru annual plans

Annual plans are a 12-month commitment, billed monthly. Monthly charges already paid under the commitment are not refunded. If you want to discuss ending an annual plan before the 12 months are complete, write to us.

Seat changes

Every Agent Guru plan has a 200-seat minimum, so a plan cannot be reduced below 200 seats. To add or remove seats, write to us at the address in section 8.

Agent Jasmine projects

You can cancel an Agent Jasmine project at no charge before work on it starts. Once work has started, the work already delivered is billable, and payments already made are not refunded, except as set out in sections 6 and 7.

5. Returns

Agent Guru and Agent Jasmine are digital services. Once access has been set up or files have been delivered, they cannot be returned, and there is nothing to send back. We do not sell physical goods. How each product is delivered is set out in our Shipping & Delivery Policy.

6. Refunds

All payments are non-refundable. This follows section 8 of our Terms & Conditions. The only exceptions are:

• where a refund is required by law; and
• duplicate or erroneous debits, as set out in section 7.

Where an amount is returned, it is paid back to the original payment method used for the payment, and for payments made through postmantra.com it is issued through Razorpay, the payment gateway that processed the payment.

7. Failed, Duplicate or Erroneous Payments

If a payment fails but your account is debited, you are charged more than once for the same order, or you are charged an amount you did not authorise, email us with the payment ID and the date of the payment, and please do not pay again in the meantime. We check every such report with Razorpay.

Once we approve it, the amount taken in error is returned to the original payment method within 5–7 working days of approval. After that, the time it takes to appear in your account depends on your bank, card issuer or payment method.

8. How to Cancel or Report a Payment

Email admin@aarlanextech.com, from the email address used for the purchase or for your account where possible, with:

• your name and your organisation’s name;
• the plan or project, and the number of seats where it applies;
• the payment reference, such as the Razorpay payment ID, or the invoice number; and
• what you would like us to do: cancel a plan, change seats, cancel a project, or review a payment.

Please make these requests by email, so there is a written record. For questions, you can also call +91 80503 01666, Monday to Saturday, 10:00 to 19:00 IST.

9. Payments Through Razorpay

Payments made through postmantra.com are processed by Razorpay, a payment gateway. You enter your payment details on Razorpay’s checkout; we do not see or store your full card details. Razorpay’s own terms and privacy policy apply to the payment. For how we handle your personal information, see our Privacy Policy.

10. Changes to This Policy

We may update this policy from time to time. The updated date at the top reflects the most recent revision. Changes do not affect payments made before the change.

11. Contact

Questions about cancellations, returns, refunds or payments? Reach us here: